Lucent faced a dilemma with its employee service award recognition program when they received word from their supplier, The Tiffany Company, that it was leaving the employee incentive business. Lucent viewed this news as an opportunity to review their recognition program and to find a service award supplier who could provide them with a “Best Practices” program that would accomplish the following:
 

• Provide a web based program solution
• Provide complete outsourced account management
• Provide a diverse selection of recognition awards
• Provide a seamless transition from the old program through a comprehensive implementation schedule

Lucent proceeded to publish an RFP and Rideau was one of four major recognition providers to achieve the second level of the RFP process. The companies who reached the final presentation process were OC Tanner, Michael C. Fina, MTM Jostens and Rideau. We presented our custom service award recognition solution in April and officially launched Lucent’s new program as soon as that October, just six months later.  When asked why they chose Rideau, Lucent mentioned the following key decision factors.

• Custom website
  • www.ServiceAwards.com/Lucent
• Branded Program Theme
  • Unique Program Name “Innovations”
  • Lucent color themes
  • Lucent look and feel
• Diverse Product Offering
  • Wide selection of symbolic, heritage and lifestyle awards
  • Custom Lucent logo rings
  • Lucent logo application
• Program Communication Support
  • Creative launch package
  • Custom pocket folders
  • Custom solicitation elements
• Administrative Technology
  • Full back-end program management reports
  • Rideau handles all account management elements
  • Lucent completely hands off
• Comprehensive Customer Service
  • Dedicated 1-800 toll free Lucent service award line
  • FAQ section on website
  • Dedicated Rideau program customer service representative
• Implementation Timeline
  • Easy transition from old service award supplier
  • Dedicated Rideau Recognition implementation team
  • Launched program on time and met all deliverables
• Recognition Program Industry Experience
  • Outstanding references
  • Involvement with RPI
  • “Best Practice” recognition knowledge