Do You Have Employee Mercenaries or Patriots?

I believe there are two types of employees... those who I categorize as "mercenaries" and those who I call "patriots."

Which do you have?

Because the choice is entirely up to you... if you or your senior management think all your employees care about is cold hard cash you most likely will have a lot of mercenaries.

The problem with these folks is they have a bad habit of quitting the company if someone offers them more money.

Perhaps even worse, is when employee mercenaries stay with your company but disengage when they feel you don't pay them enough!

Great companies hire employee patriots who realize that employees want much more than cash. They want the opportunity to do exciting work, to feel part of a team, to develop and advance and to be recognized for who they are and what they do each and every day.

Employee patriots aren't just there for the money and they are truly committed.

The above photo is of President George Washington crossing the delaware. Who was the other President in the boat?

You Can’t Recognize All of the People All of the Time

You are only one person.
Hard as you might try, you’re going to miss acknowledging, thanking, praising and appreciating all of the wonderful people around you who do those amazing things you admire and which make a difference in your life and the lives of people around you.
But you can be a great recognizer all of the time even if you don’t get to recognize all of the people all of the time.
A great appreciator of life looks at people’s worth, their contributions and even their potential every day - 24/7. The joy is in the capturing and relishing of those moments and striving to share your observations with one person at a time.
You can always be respectful to everyone you meet, greet or interact with in person or via technology. It’s addressing people by name whether face-to-face or in writing and dignifying that person by how you treat them.
It is carefully listening to those you love at home and at work and discerning the little things that tell you how a person is really doing even when they don’t share it with you, and lightening their load or expressing genuine concern.
Time is so precious, yet when we stop to count our blessings by looking at the people we work with there are so many to be thankful for that it is worth making the time to call a few people or dropping them a quick line to express our thanks or a note of encouragement.
Perhaps you have thanked all the people you could yesterday and do so today and tomorrow. Be grateful for your attitude to appreciate everyone you can. Be willing to step up to the plate and do something and not be idle by not thanking people. Be courageous and make it a daily habit to sincerely acknowledge all you can around you.
You will definitely miss some people. But those you missed will know you care and still appreciate them because they have felt your recognition on days before.
You are only one person.
And you will have at least recognized some of the people all of the time.
Q: Why is it so important to have the right mindset with being a giver of recognition?

A Little Awareness, Please, For Appreciation and Compliments

Two amazing events converge today for a recognition encounter you won’t want to miss.
The first Friday in March every year is always deemed in North America as Employee Appreciation Day. It seems Employee Appreciation Day has been on our calendars since 1995 and was sponsored through Recognition Professionals International.
And across the Atlantic, Hans Poortvliet, initiated National Compliment Day in the Netherlands on March 1st for 10 years and now boldly proclaims it as World Compliment Day to appropriately compliment everyone we know at work, home or play. Poortvliet suggests, "Nothing stimulates more, gives more energy, makes people happier and, as far as business is concerned, increases productivity and commitment faster than sincere appreciation. So why not use it a little bit more?"

But Paul Hebert challenges these calendared days each year.
He raises a flag of concern to the point that we should boycott these kinds of one-off calendar days. If we think all we have to do is appreciate our employees on just one day of the year then we’ve got it all wrong. We will actually, as Paul suggests, be diminishing the value of the people we associate and work with.
I can see where Paul is coming from. My response to Paul was these calendared reminder days should cue us to increase our awareness of the importance of giving everyone we work with the appreciation, compliments and praise they deserve, each and every day not just on one day alone.
While these two events collide on the same day, please make appreciating and complimenting people a way of life for you every day.
Q: What do you think of calendared days that remind you of certain individuals or groups one day a year?

What Makes A Recognition Expert?

All too often I have attended industry conferences and seen many so called "recognition and reward experts."

Scratch a bit deeper and the veneer comes off! I don't mean to demean, but there are a lot of people out there who are "reward" experts but they sure aren't "recognition" experts.
Recognition and rewards are very different things.

Rewards are material things. Cold hard cash, merchandise, gift cards are all examples of rewards. They are easily understood because they cost a certain amount and are distributed a certain way. There are a lot of reward experts.

Recognition on the other hand, is a feeling, an emotion. It is not easily quantified... ever try measuring how deeply you love your wife? In many cases it is not easily distributed or given.
So how do you determine whether you are speaking to a recognition or reward expert? It’s relatively simple.

  • Ask what trade organizations the person belongs to.
  • Are these organizations focused on products or on the art and science of recognition?
  • Do they have a professional certification? For instance, have they taken Recognition Professionals International "Certified Recognition Professional" (CRP) course?
  • When they speak to you, is it about product and delivery or about emotions?
Remember, just because you give someone a gold watch, doesn't mean you have recognized them!
All too often I have attended industry conferences and seen many so called recognition and reward experts.

How Many Recognition Programs Do You Really Need?

You’ll be amazed what goes on in some organizations.
When I am helping companies get alignment of their recognition practices and programs with their people and business strategies, I discover deep, dark secrets about recognition.
They have lots of recognition programs.
Yes, they have many recognition and reward programs in existence across the company. The leaders and HR folks either didn’t know they existed or just threw up their hands about them and let them run wild.
I have witnessed companies with over a hundred recognition programs running rampant. Rarely is there a companywide recognition strategy driving these programs, no clear objectives for each program to achieve, and questionable proof or impact on employee engagement and performance results.
And no one is holding the owners of these programs accountable to make sure they really deliver what they are supposed to do – meaningful recognition and results.
You likely will not need a hundred recognition programs and you probably won’t need just one program either.
Let me give you some magic numbers to point you towards knowing how many programs you really need in your company.
You need ONE Recognition Strategy that clearly articulates what recognition means to the leaders of your company so everyone is on the same page, and it has to spell out the purpose of recognition – the grand WHY – so everyone knows how to use recognition the right way. This strategy will steer you on the right path and you can vet any programs you’re considering against your strategy document.
You will also need TWO areas of recognition to concentrate on within a written Recognition Plan of action. First, must be Recognition Practices (or the processes and principles you’ll live by that make recognition happen), and then comes Recognition Programs – not the other way around!
Here’s a key hint: You only need the right number of programs essential to helping your managers and employees deliver the best recognition experiences to as many employees as possible.
Remember practices come first and programs are simply a tool for people to facilitate recognition giving. People give recognition to other people, not programs.
Looks like your Recognition Plan is going to need THREE core goal areas consisting of Focus Points, Implementation Objectives, and of course, Outcomes. Again, these will highlight the core practices as well as the programs you feel you need to focus on. Figure out how to integrate recognition into every part of your business operations and leadership practices.
Ask yourself: Where do we need to focus our efforts on to recognize better? What will it take to change the way we give recognition? How will we know we are doing better?
Only then can you properly design the recognition programs you need. Recognition programs typically fall under one of FOUR types that are most prevalent, which are:
1. Acknowledging Contributions Programs: Can be the frequently used tenure or length of service recognition gifts that allow companies to take time out to acknowledge all the many contributions employees have made over time and the varied means of celebrating individual retirement.
2. Performance Focused Programs: These are aimed at individuals or teams that reach sales or business performance milestones or perform essential activities like safety. Managers are usually in charge of these programs and bestow points redeemable for gifts, cash awards, gift cards, non-monetary gifts, certificates, or level based awards with some form of tangible item or another.
3. Recognizing People Programs: Are peer-to-peer, as well as managers to employees, who can simply use social recognition platforms, send portal managed eCards, certificates, and handwritten thank you notes to express appreciation to colleagues who live the corporate values and demonstrate exemplary behaviors.
4. Celebrating Results Programs: Companies use grand celebration events to highlight the best of the best employees for reaching top performance levels in designated achievement areas with senior leaders present to congratulate winners and set the standard of excellence for others to follow. Prestigious awards are given with tangible gifts, cash or experiential awards with the events often held at exotic or upscale locations.
Are you thinking you need programs from one or more type of recognition program? Do the different categories stimulate ideas of programs you hadn’t considered before?
There is no silver bullet answer for how many recognition and reward programs you should have. But if you follow the four steps above and examine the four types of programs available, I think you will can narrow down how many recognition programs you really need because you have first answered the grandest of all questions first.
Q: What’s your guide for determining the right number of recognition programs?


The Most Powerful Recognition Tool in the World

In World at Work’s Trends in Employee Recognition 2008 survey, it was found that nearly 90% companies in North America have recognition programs. Yet, according to research by Gallup, only 35% of people surveyed said they received recognition for good work in the last year. Why is there such a huge gap?

I believe most companies place far too much emphasis on “rewards” and far too little “real recognition.”

I live in Montreal, a wonderful multi-cultural and multi-lingual city (great food too!). Our local newspaper, The Gazette, is currently running an ad campaign to boost circulation and readership. Their full page ads feature lots of white space and the simple slogan “Words Matter.”

I couldn’t agree more… especially in the recognition business.

Words are the most powerful recognition tool in the world. If spoken from the heart, they can inspire us, lift us up and take us to a higher place.

In my opinion, it's not about “what” you give... it's about “how” you give it! And words play a huge role in the “how”!


Never Give a Gift Alone

In our research, we have learned a lot about the behaviors, knowledge and attitudes required to influence the perception of any recognition action.
One of our recent findings impacts an essential requirement associated with giving anyone a gift as a token of appreciation. The highest scoring attribute associated with tangible giving is making sure the gift is accompanied by some expression of appreciation, whether spoken or written.
Business philosopher Jim Rohn said it best, “It’s okay to send flowers, but don’t let the flowers do all the talking. Flowers have a limited vocabulary. About the best flowers can say is that you remembered.”
Add a card with the flowers sharing your feelings and thoughts for the person.
Find the perfect note or greeting card to accompany a gift you’re giving someone and even share why you selected the gift you did for them.
Tell them how what they did means to you and the company.
Create a powerful phrase to sum up your gratitude and lean in and whisper it in their ear.
The bottom line is never give a gift alone without having words firmly fastened to it!
Q: Do you take as much time with expressing your thanks as with finding the right gift?

5 Reasons Why Recognition Doesn’t Happen

Recognition rarely happens these days.
And that is a shame.
When you look deep and hard at the research findings, you realize there are many reasons why people aren’t appreciating one another well, or even at all.
I’ve boiled down the rationale why recognition doesn’t happen to five core reasons. See what you think.
1. Not even thinking about it. Recognition giving isn’t on a manager or colleague’s mind. It’s not even on the radar screen. They don’t think about the self-worth of their fellow employees or the contributions they’re making day-in and day-out for the purposes of the organization they work for. It’s every man or woman for themselves. People have stopped caring for others or acknowledging the difference each is making.
2. No one has set the expectation for giving recognition. Sad but true story - people inside want to say thanks or express appreciation to others but feel they don’t have permission to do so. No one above them, or their senior leadership, has declared the importance of recognition in the company. Furthermore, no one has laid out ways for how to give recognition or set the example with how to do it right.
3. There is risk involved in doing this recognition stuff. Oh it is not always easy to make time to give recognition or give it in a way that comes across as meaningful and authentic. You have to step out of your comfort zone if you’re more introverted. You may have to get out of your office and learn about your employees and how they like to be appreciated. Recognition giving takes work and effort and you don’t know how people will respond to your attempts.
4. You haven’t fully appreciated your own worth yet. When you don’t appreciate yourself and your own contributions first it is pretty difficult to notice and observe the great things others around you are doing. Time and time again we have shown that when individuals learn to accept positive validation of how they are making a difference they are better able to appreciate other people too.
5. Lack of harmony between relationships and tasks. Work can be downright busy and time-consuming and gets in the way of more interpersonal type interactions with employees. You can look at your “to-do” list and impending deadlines staring you in the face and neglect the weightier matters like valuing your people. You can too easily prioritize tasks ahead of people when there should be a constant harmony between tasks at hand and building positive relationships.
The solution to these 5 core reasons is simple and straightforward.
* Start and end each day reflecting on what you’re grateful for and learn to appreciate the great people you get to work with.
* Make recognition a priority in your life and don’t wait for anyone to give you permission to do it - just be a positive role model on getting out and doing it.
* Appreciating people for who they are and recognizing them for what they do is easier than you think and a lot of fun brightening the lives of those you work with.
* Appreciate all you have in life and at work through journaling the insights and discoveries you have made so you can see these in other people’s lives too!
* When time is short and demands are heavy, never neglect saying thank you to those who help you get the work done.

There is never a good enough reason for not expressing thanks and appreciating people.

Q: How do you overcome the typical reasons for not giving people recognition at work?


Magnifying the Value of the Recognition You Give

It’s been a while since I’ve looked through a magnifying glass. Always amazing how the convex lens allows you to increase the apparent size of an object you’re looking at.
How can you similarly enlarge the value of the recognition you give to people? What can you do to increase the perceived size and importance of any recognition act and create greater excitement for it?
1. Heighten Value. Whenever a tangible gift or award is given, a recipient goes through an evaluative process to self-determine if what is given is commensurate with the effort and value of the contribution made. In other words, don’t be cheap! But of greater worth is personalizing the tangible item and discovering how the gift best represents the individual’s lifestyle and personality. Knowing individual preferences, hobbies, likes and dislikes are vital value enhancers. Sit down with each employee and find out all you can about them.
2. Exaggerate Size. What can you do to supersize your next recognition experience? Take extra time and make a big WANTED poster with the star employee’s photo. Get their colleagues to sign words of congratulations and frame it before presenting. Why not have a C-suite leader record a short video greeting expressing appreciation and project this on the wall at your staff meeting before you give your own personal acknowledgement.
3. Intensify Excitement. Get dramatic about the delivery and presentation for any act of recognition – respecting public or private wishes of the recipient. Dress up in thematic costume or be prepared to give some fun accessory such as a super hero cape to the employee. At a minimum, you must get excited yourself and let your eyes shine, your voice inflection sound upbeat, and you must demonstrate positive non-verbal actions all the way. Every act of recognition is a big deal, so show it!
4. Elevate Importance. What was special and big to the employee in making a difference for the company or to your customers, should be totally magnified before everyone else too. Get a senior leader to come and say well thought out words or at least have them send a detailed note or email expressing appreciation. Have the employee’s actions and contributions highlighted on the intranet or written up in the employee newsletter. Use display boards and corporate LCD screens to tell the world about your great employees.
The key then is to put a magnifying glass over your valuable employees and their contributions. All you have to do is make a big deal about them and show everyone else how much they really matter.
Q: Why do you think magnifying your recognition efforts is important to incorporate in your recognition practices?

What Are You Most Often Thanked For?

I watched the first of Danielle LaPorte’s Circle of Fire video series where she posed the question, “What do people thank you for most often?”

There’s a thought for you. What are YOU most often thanked for?

Is it your ideas? What about your kind actions? Perhaps they’re for your incredible brainstorming and smart solutions to work problems? And then again, maybe it is your spoken or written words? How about the help you provide to loved ones? Whatever the source is, soak it right up!

LaPorte suggests paying attention to these moments and making note of where and when appreciation comes to you in your life and work.

Hmm! Do they come at home, at work or when you’re serving in the community? Is it always when you have accomplished something? Maybe it is simply for the small things you do. Are the thanks given immediately, or do you hear them later on along the way?

It’s an amazing time of introspection and reflection when thinking on this question. I know I enjoyed the memories that came to mind while writing this post.

Q: How has reflecting on what you are most often thanked for made you feel?

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