Case Studies

The following are recognition case studies showcasing our performance, service awards and customer loyalty capabilities.

Rideau and Canadian Pacific reinvent its recognition program

The light bulb went on somewhere in the quiet wilds of Northern Ontario.The General Manager of the HR Service Centre for Canadian Pacific (CP), the 130 year-old railway operations giant, had been charged with improving the company’s flagging recognition program. It had been no easy task. (more...)

 


Rideau reinvigorates Alcatel-Lucent’s service award program.

Lucent faced a dilemma with its employee service award recognition program when they received word from their supplier, The Tiffany Company, that it was leaving the employee incentive business. Lucent viewed this news as an opportunity (more...)


Rideau develops RBC’s points-based performance award program.

Rideau was asked by RBC to assist them in developing an incentive program that had annual parameters but could also sustain a longterm approach. (more...)

 


Rideau develops a non-cash performance program solution.

Best Buy is a sales driven retail organization. Retention among its sales staff was embarrassingly low and overall employee turnover was a significant issue affecting sales and profits, disrupting customer satisfaction and confidence. Sales staff turnover was increasing (more...)