Safe Harbor

Safe Harbor aims to harmonize data privacy practices in the protection of personal data.

Customer privacy and confidentiality is a high priority at Rideau as we have always maintained a policy of protecting our customers’ personal information.

Rideau’s Privacy and Confidentiality Policy provides the principles and guidelines that Rideau will follow to protect the Privacy and Confidentiality of its customers and employees’ personal information. Rideau’s Privacy and Confidentiality Policy complies with the provisions set out in the Personal Information Protection and Electronic Documents Act, as well as the Canadian Standards Association Model Code for the Protection of Personal Information.
 
Rideau is not responsible for privacy statements or compliance or other content of the websites outside of Rideau's website.
 
The Rideau Privacy Principles
 
Principle 1: Rideau’s Accountability
Rideau is responsible for all personal information under its control, including personal information disclosed to third parties for processing. Rideau shall designate an individual who is accountable for its compliance with this Policy.
 
Principle 2: Identifying the purposes for personal information collection
Rideau shall identify the purposes for which personal information is collected at or before the time the information is collected.
 
Principle 3: Obtaining consent
Rideau shall obtain consent from its customers and employees before or when it collects, uses, or discloses personal information, except where inappropriate. Rideau shall make reasonable efforts when obtaining consents to ensure that customers and employees understand how personal information will be used and disclosed by the companies.
 
Principle 4: Limiting the collection of personal information
The collection of personal information by Rideau shall be limited to that which is necessary for the purposes identified by Rideau. Information shall be collected by fair and lawful means.
 
Principle 5: Limiting use, disclosure, and retention of personal information
Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the customer or employee, or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
 
Principle 6: Accuracy of personal information
Rideau shall keep personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.
 
Principle 7: Safeguarding personal information
Rideau shall protect personal information with security safeguards appropriate to the sensitivity of the information.
 
Principle 8: Openness about policies and procedures
Rideau shall make readily available to customers and employees specific information about their policies and procedures relating to the management of personal information.
 
Principle 9: Providing access to personal information
Upon request, and unless prohibited by law, Rideau shall inform customers and employees of the existence, use, and disclosure of their personal information and provide access to that information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
 
Principle 10: Challenging compliance
A Rideau customer or employee shall be able to address a challenge concerning compliance with the above principles to the designated individual accountable for Rideau’s compliance.
 
The complaint must be submitted to the Rideau Privacy Officer.

It must:

  • Be filed in writing, either on paper or electronically, by mail, fax, or e-mail;
  • Name the covered entity involved and describe the acts or omissions you believe violated the requirements of the Privacy or Security Rule; and
  • Be filed within 180 days of when you knew that the act or omission occurred. The Rideau Privacy Officer may extend the 180-day period if you can show "good cause."
To contact the Rideau Privacy Officer
VP People & Culture
473 Deslauriers
Montreal, Quebec
H4N 1W2
Phone (514) 336-9200
Toll-free 1-800-363-6464
E-mail: Privacy@rideau.com (complaints must be submitted in writing)
Web site: http://www.rideau.com

 

Office of the Privacy Commissioner
112 Kent Street
Ottawa, Ontario
K1A 1H3
Phone (613) 995-8210
Toll-free 1-800-282-1376
Fax (613) 947-6850
E-mail: info@privcom.gc.ca (complaints must be submitted in writing)
Web site: http://www.privcom.gc.ca