Recognizing People. Inspiring Greatness.
Rideau was asked by RBC to assist them in developing an incentive program that had annual parameters but could also sustain a longterm approach. Rideau developed an employee performance recognition program proposing a non-cash, "common award currency" (points) solution.
Sales and service personnel expressed an overwhelming desire for more non-cash incentive recognition - lots of it - frequently and instantly. Since its initiation, this incentive program has been designed to provide “lots” of recognition in 5 fundamental levels of achievement.
Having proven the “litmus test” over time, this recognition program has become an integral part of the sales effectiveness toolkit and is a significant part of RBC’s culture. It receives strong executive support, middle management buy-in and employee approval. It is credited with supporting and contributing to increased retention, especially of top performers, and increases in overall employee satisfaction. It is an indispensable management tool for training managers on the necessity to constantly and consistently recognize and reward staff.
Currently, approximately 300,000 incentive program recognition awards of various values are presented annually in the form of RBC Performance points (averaging about 5 – 6 recognition incentive opportunities per year per employee). These points are redeemed for approximately 60,000 employee reward items annually or accrued for future redemption (averaging approximately one award redeemed and shipped per participant per year).